Terms of Service

A user must be at least 18 years old and have authority to bind the organization identified as the client. Users must provide accurate information, safeguard credentials, notify us of suspected compromise, and use the service only for organizations and data they are authorized to manage. Client administrators control workspace permissions and are responsible for authorized-user activity.

b2blead.ai provides AI-assisted chat widgets, embedded forms, CRM and lead workflows, knowledge-base tools, reporting, billing, and optional integrations. We may maintain, improve, replace, or discontinue features. We will provide reasonable notice of a material reduction in paid core functionality where practicable. Third-party services remain subject to their own terms and availability.

As between the parties, the client owns its submitted content and customer data. The client grants us the limited rights necessary to host, copy, transmit, transform, and otherwise process that data to provide and secure the service. The client represents that it has all rights, notices, consents, and lawful bases needed for its instructions and for the personal data it places in the service.

Clients deploying a widget or form must publish an accurate privacy notice that identifies the processing, recipients, AI use, international transfers, and rights relevant to their visitors. Clients should use the form privacy-URL and consent controls where appropriate. Clients remain responsible for honoring visitor and lead rights requests and for instructing us when assistance is required.

When the client uses email, Gmail, Telegram, respond.io, HubSpot, a webhook, or another communication or CRM feature, the client is the sender or instructing party. The client must comply with applicable direct marketing, electronic communications, anti-spam, telemarketing, suppression-list, and consumer-protection laws; maintain any required consent; identify itself accurately; and provide a working opt-out mechanism. The client must not purchase, scrape, or upload contact lists it has no lawful right to use.

Users may not use the service unlawfully; collect or disclose data without authority; send deceptive, abusive, discriminatory, or unlawful communications; introduce malware; attempt unauthorized access; interfere with security or availability; reverse engineer except where law prohibits restriction; evade usage limits; or use outputs to make solely automated decisions with legal or similarly significant effects without appropriate human review and safeguards.

AI replies, summaries, classifications, enrichments, and recommendations can be incomplete or inaccurate. The client must review outputs before relying on them for material decisions or external communications. The service may send relevant prompts, recent conversation content, lead details, and knowledge context to an approved AI provider as described in the Privacy Notice and Subprocessor Register.

We will not use client personal data to train or improve a general or shared AI model without the client's prior written authorization. Approval-gated providers must not receive client personal data until the required contractual, transfer, retention, and no-training review is complete.

The Data Processing Addendum is incorporated into these Terms whenever we process personal data on the client's behalf. It addresses documented instructions, confidentiality, security, subprocessors, incident notification, data-subject assistance, international transfers, and return or deletion. The current Subprocessor Register identifies core and optional providers. A client's configuration of an optional integration is an instruction to use that provider, subject to the DPA.

By connecting Google Drive, Gmail, Telegram, or another third-party service, an administrator authorizes the access and processing described in the feature, consent screen, Privacy Notice, and Subprocessor Register. Clients must keep permissions appropriately scoped and disconnect services they no longer use. We are not responsible for independent acts of third-party services outside our control.

Paid fees, currency, billing cycle, usage limits, and plan are shown at checkout, in the applicable order form, or in the account. Unless otherwise stated, subscriptions renew automatically for successive periods equal to the initial billing cycle until cancelled before the next renewal date. Stripe processes payment details. The client authorizes recurring charges and must keep billing information current.

Fees are non-refundable except as required by law or expressly stated in an order form. Fees exclude taxes; the client is responsible for applicable sales, use, withholding, value-added, and similar taxes other than taxes on our net income. We may change self-service prices on reasonable advance notice, effective at the next renewal. Overdue amounts may accrue lawful collection costs and may result in suspension.

Each party will protect the other party's non-public business, technical, and security information using at least reasonable care and use it only to perform or receive the service. Confidentiality does not cover information that is public without breach, independently developed, lawfully received without restriction, or required to be disclosed by law after permitted notice.

b2blead.ai, its software, design, documentation, and branding remain owned by us or our licensors. Subject to payment and these Terms, we grant the client a limited, non-exclusive, non-transferable right to use the service during the subscription. Feedback may be used without restriction provided it does not identify the client or disclose its confidential information.

A client may cancel as provided in its account or order form and may disconnect optional integrations at any time. We may suspend access to address a material breach, security threat, unlawful use, non-payment, or a legal requirement. Where practicable, we will give notice and an opportunity to cure.

On termination, access ends and outstanding fees become due. At the client's written request made before deletion, we will provide a reasonable export of available customer data. We will return or delete customer personal data under the DPA, subject to legal retention and backup cycles. Terms that by nature should survive—including payment, confidentiality, ownership, disclaimers, liability, indemnity, and disputes—do survive.

We warrant that we will provide the paid service with reasonable skill and care. Except for that express warranty and to the maximum extent permitted by law, the service, integrations, and AI outputs are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing excludes rights that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from these Terms, even if advised of the possibility. Each party's aggregate liability arising from these Terms will not exceed the fees paid or payable by the client for the service during the 12 months before the event giving rise to liability.

The exclusions and cap do not apply to payment obligations, fraud, wilful misconduct, infringement or misappropriation of the other party's intellectual property, breach of confidentiality, indemnity obligations, or liability that applicable law does not permit the parties to limit. A negotiated agreement may provide different limits.

The client will defend and indemnify VIMI and its personnel against third-party claims arising from client data, client-configured outreach, the client's violation of law or these Terms, or an allegation that materials supplied by the client infringe third-party rights. We will defend and indemnify the client against a third-party claim that the unmodified paid service infringes that party's intellectual-property right; we may modify or replace the affected service or terminate it and refund prepaid unused fees if no reasonable remedy is available. Indemnity requires prompt notice, control of the defense, and reasonable cooperation.

Unless a separate agreement states otherwise, these Terms are governed by the laws of Thailand, without regard to conflict-of-law rules. The courts of Bangkok, Thailand have exclusive jurisdiction, although either party may seek urgent injunctive relief in a competent court. Before filing a claim, the parties will attempt in good faith for 30 days to resolve the dispute through authorized representatives. Questions can be sent to privacy@b2blead.ai.

We may update these Terms for legal, security, or service changes. We will provide reasonable notice of a material adverse change, and continued use after its effective date constitutes acceptance where permitted. Neither party may assign these Terms without consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. If a provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. These Terms, the DPA, and any order form are the entire agreement for the service and may be accepted electronically.